Southern Water have taken as much money out of the business as absolutely possible for years. Leaving not enough left to invest properly on infrastructure and systems, resulting in leaks galore and numerous untreated sewages spills into the sea, rivers and streams, affecting wildlife and swimmers health. Whilst at the same time whacking the bills up by an eye-watering 47%.
It’s no real surprise that their customers are deeply unhappy, with their CEO now having a bodyguard for public events after one group of disgruntled customers tried to place him under citizens arrest.
You have a monopoly on a product and service that literally everyone wants and needs, so how do you still manage to muck it up?
— Know your audience
